The main responsibility of a hotel front desk clerk is to check guests in and out. They verify guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards.
• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Job Info:
Salary: RM 2 500 per month
Job Type: Executive
Contract Type: Full-time
Experience Level: < 1 year
Category: Tourism/Hotels
Job Location: Penang (Bayan Baru)
Application Deadline: 30 Apr 2015
Email Address to Receive Resumes: hlheng@apple1hotel.com