Training will be provided for fresh graduate
1. Frontline department (1 year contract/ permanent position):
Handling of incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need
Take in service application and request for backoffice or self-processing
Follow up and resolving customer complaint and problem and ensure it’s close to satisfaction
Comply to Key Performance Indicators
To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leaders.
Work closely with team members and leaders at all times to achieve quality results & productivity
To respond positively and openly to feedbacks from team leaders & colleagues, and put into practice with a determination to improve.
To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure
Assume the responsibility of buddy and mentor as and when required.
Assist Team Leaders & senior officers in charge as and when required.
Participate in ad-hoc projects as requested.
Proactively identify areas for service & procedural improvement and make recommendations to the team leader.
Any other duties assigned by the team leader.

2. Processing department (6 months contract):
Process customer requests within service level and accuracy target
Work closely with team members and leaders at all times to achieve optimum efficiency and productivity
To escalate any unresolved issues, which cannot be completed within the agreed procedures
To proactively identify areas for service and procedural improvement and make recommendations to the Team Leader

Requirements
Computer literate (E-mail applications, operates Windows 2000/XP)
Customer-oriented with good interpersonal and communication skills
Good command of English Language
Effective team player with a pleasant disposition and personality
Highly adaptable to a dynamic environment
Applicants should be Malaysian citizens or hold relevant residence status
Passion and enthusiasm in customer service.

We offer:
Attractive basic salary + variable bonus + allowances + incentives!
5 days work week.
Intensive training and continuous personal and professional development.
Good career advancement opportunities.
Hip and fun working environment!
Equipped with gym/ relaxation room/ aerobic area/ karaoke room.
Multinational Company with 600 employees.
Training will be provided for those who hasn’t any experience.

Interested candidate, please send your resume online (jobssudong@singtel.com)
or
walk – in between Monday to Friday, 9am to 5pm at:

Sudong Sdn Bhd
Level 9, Tower B, Jaya 99,
No 99, Jalan Tun Sri Lanang,
75100 Melaka
Tel: 06-2277 999

With regret to inform that only shortlisted candidate will be notified.

Job Info:
Salary: RM 2 500 per month
Job Type: Executive
Contract Type: Full-time
Experience Level: < 1 year
Category: Admin/Data Entry | Sales | Customer Svc/Call Centre
Job Location: Melaka (Melaka Tengah)
Application Deadline: 31 Dec 2015
Email Address to Receive Resumes: jobssudong@singtel.com