Working days and working hours : Mon- Sun, Earliest Shift starts at 7am, latest shift ends at 11pm) • Identify and handle customer inquiries via calls, email & chat completely, effectively and accurately to the satisfaction of customers • Educate customers about the organization’s products and services and direct them toward available resources for self-help • Maximize opportunities to up sell or cross-sell company products and services in accordance to guidelines given • Handle all assigned responsibilities and duties on a timely manner and achieve predetermined individual as well as team targets based on goals, KPI and incentive programs while adhering to qualifying criteria • Execute all ad-hoc and marketing call-back campaigns accurately, timely and professionally • Ensure that all actions taken to handle a customer’s enquiry / problem / complaint are in compliance with the company standard operating procedures & policies, and to escalate the matter to the relev
Position Level: Non Executive
Specialization: Customer Service
Industry Type: Telecommunication
Closing Date: 2020-03-31
HOW TO APPLY
Email email@example.com directly or call 0187009747 to apply for this job. Announce to them where you saw this posting.