PROTON CUSTOMER RELATION ASSISTANT – Edaran Otomobil Nasional Berhad – Selangor

JOB DESCRIPTION : To act as first direct contact at the dealership counter or telephone and respectfully greeting customers and asking them what wishes, concerns and needs they have. To effectively present an efficient and courteous concierge/front desk service to customers to achieve the desire (KPI) with highest focus on Customer Satisfaction. To ensure all in-coming telephone calls are attended to promptly and efficiently To ensure the concierge is well organized and operated at the premium level at all times which include exemplary staff dressing and etiquette. To actively promote the role of ‘meeter/greeter’ for all our in-coming customers To ensure availability of adequate food & beverage, updated reading materials and printed materials. To effective manage customer complaints/enquiries before escalation to the next level authority To support sales promoting marketing measures. To inform customers and potential customers about the dealership’s c

Position Level: Non Executive
Specialization: Customer Service
Industry Type: Automotive
Closing Date: 2022-10-30

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