Team Leader Call Center – Kuala Lumpur – UTS Marketing Solutions

Assist team to achieve KPI
Interested candidate may drop resume to email : or call Show contact number for details

Job Scope:
• To assist campaign manager and to supervise a team of Telesales Executive
• To deliver quality sales & services
• To support business’ activities for improving quality and contribute business growth
• To support and enable team member to achieve KPI in productivity
• To motivate, coach and inspire team member to achieve the sales target
• To handle and resolve inquiries escalated from team member as necessary
• To ensure all team member understand the company policy, management procedure, and the use of the systems & telephone
• To monitor team member attendance
• To review goal for each team member and the whole team based on daily, weekly and monthly
• To ensure the team and daily tracking report are updated and accurate
• To assign lead to team member in an effective and fair manner
• To ensure team member are familiar with product knowledge and program specification
• To ensure team members strictly adhere to call center discipline and guidelines

• Ability to lead and manage a team minimum of 15 staffs on average
• To be able to supervise ,train and coach and motivate the team
• Critical thinking and analytical thinking
• Able to multitask, work independently with minimal supervision
• Must be energetic, positive minded and good team player

• Permanent Position
• Basic Salary negotiable to market rate (RM 3000 – RM 4500) + Allowances + Overriding commission
• Normal Office hour
• Career Enhancement
• Insurance/Medical Coverage
• Annual Dinner
• Company trip

Job Info:
Salary Range: RM 4 000 – RM 4 500 per month
Job Type: Executive
Contract Type: Full-time
Experience Level: 1-3 years
Category: Sales | Customer Svc/Call Centre | Bank/Finance/Insurance
Language Skill: Bahasa Malaysia
Gender Preferred: All Genders
Own Transport: None
Other Benefit: –
Job Location: Kuala Lumpur (Bukit Bintang)
Minimum Education Required: spm
Nationality Preferred: Malaysians Only
Application Deadline: 30 Jun 2017
Email Address to Receive Resumes: