Responsibilities Respond and communicate with customers in real time through channels like live chat, phone call, e-mail or social media Identify customer needs and help customer with specific features Monitor customer enquiries on each platform and reach out to provide assistance Follow up with customer and ensure their issues are resolved Gather customer feedback and share with Management Requirements Excellent communication with problem-solving and good listening skills Able to work under pressure and handle multi-task Patience, positive attitude when handling tough cases Customer service or customer support experiences is a must Able to adopt new culture Pursuit of excellence Courage Achievement oriented Achieve company KPI
Position Level: Senior Executive
Specialization: IT – Software
Industry Type: Information Technology & Computing
Closing Date: 2021-02-24
HOW TO APPLY
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